Pristine Clean Club

Refund & Return Policy

Pristine Clean Club

At Pristine, we believe in preservation through disciplined design — and that includes your experience with us.

If something isn’t right, we’ll make it right.

30-Day Satisfaction Guarantee

We stand behind our products. If you’re not satisfied with your purchase, you may request a return or refund within 30 days of delivery.

To begin a return, email us at support@pristinecleanclub.com with:

  • Your order number

  • The product(s) in question

  • A brief note about what didn’t meet expectations

We may ask for photos if a product arrived damaged.

What’s Eligible for Return

Eligible for return or refund:

  • Unused products in original condition

  • Gently used products (one-time trial use) under our Satisfaction Guarantee

  • Products damaged during shipping

Not eligible for return:

  • Items marked Final Sale

  • Products significantly used beyond reasonable trial

  • Gift cards

  • Promotional or free items

We reserve the right to deny returns that show clear misuse or excessive consumption.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Include photos so we can resolve the issue quickly.

We will replace the item or issue a refund at no cost to you.

How Refunds Work

Once your return is approved:

  • Refunds are issued to the original payment method

  • Please allow 5–10 business days for processing

  • Original shipping fees are non-refundable unless the issue was our error

If a return shipment is required, we will provide instructions. In some cases, we may issue a refund without requiring the product to be returned.

Exchanges

We currently do not offer direct exchanges. If you'd like a different product, simply place a new order after your return is approved.

Subscription Orders

If you are enrolled in a subscription:

  • You may modify, skip, or cancel at any time before your next billing date

  • Subscription orders already processed cannot be refunded unless eligible under our Satisfaction Guarantee

Return Shipping

If the return is due to our error or a damaged item, we cover return shipping.

For other returns, customers may be responsible for return shipping costs.

Our Philosophy

We design our formulas to be gentle, effective, and thoughtfully crafted. We encourage responsible use — a little goes a long way.

If something doesn’t feel right, we’d genuinely like to know. Your feedback helps us improve.

Clean is just the beginning.

Questions?
Contact us at: support@pristinecleanclub.com
Charlotte, North Carolina